The Provider Collaborative Commissioning Hub facilitate our collaborative governance structure.
Oxford Health NHS Foundation Trust, as the lead provider / lead contract holder, chair a Partnership Board. Clinical and operational representatives from each of our providers are involved in this.
With responsibility for the delivery of our strategic priorities and key objectives, the following subgroups support them.
- Clinical Governance and Assurance Group: This group maintains high standards of clinical practice, ensuring the safety of patients and staff.
- Business and Quality: They oversee the budget and track performance metrics to maintain financial stability and efficiency.
- Clinical Activity Panel (CAP): The panel, who meet weekly, supervise clinical activities and ensures the effective and efficient delivery of specialised mental health services.
Case Managers
We have a team of case managers working across the collaborative. They are responsible for making sure that the young people within our care receive appropriate support and services to aid their recovery. This involves them:
- coordinating a patient’s care
- acting as their central point of contact whilst they work closely with other professionals, family members and services
- working with other clinicians to develop individual care plans to ensure their rights and needs are recognised, and
- supporting young people on their recovery journey.
A case manager will regularly monitor and review the care each young person receives throughout their treatment.
Adjustments to plans are made as needed with the aim of them achieving good outcomes.
It is usual for a case manager to meet with their patients every six weeks, in person.
Specialised commissioning
Our three provider collaboratives are supported by a commissioning hub team, based at Slade House, Oxford.
The team is formed of subject matter experts in Commissioning, Finance, Project Management, Data, Communications and Engagement, plus the Single Point of Access (SPA) administrative team.
Together they work across the three Thames Valley and Wessex Specialised Mental Health Provider Collaboratives to support the services.
Family Ambassador and Lived Experience Lead
Zoe is our Family Ambassador and Lived Experience Lead for the Provider Collaborative. She works with young people and their families and carers to make sure that their lived experience shapes decision making at every level throughout our services.
This includes managing the Family Ambassador team, ensuring their work is coordinated and that support is provided consistently across all units. She plays a key role in guiding and developing the team to best meet the needs of families and carers.
Zoe is here to support anyone who would like to get involved in helping improve our services.
Our Family Ambassadors
Our Family Ambassadors are available to provide practical and emotional support for parents and carers of the young people who are admitted into our specialised services. They work separately from our clinical teams, ensuring your voice is heard and you receive the support you need.
What’s unique to the team is that each ambassador has their own lived experience in that they have themselves parented a child through specialised mental health themselves. They can support you with:
- Care planning and preparation for discharge
- Understanding who the multidisciplinary care team are, and their individual roles
- Navigating any concerns
- Preparing for meetings relating to care provision and specialised mental health for your young person
- Legal guidance about the mental health act and section 117 aftercare
- Education support relating to Education, Health and Care needs assessments
- Making applications for benefits and travel claims
- Transitions between units, where required
- Sharing wide range of information and resources
Family ambassadors offer support throughout admission until around two weeks after discharge. Upon referral to our specialised services, a Family Ambassador will contact you to offer their support.